Assist Helpdesk
Optimising the flow of managing and communicating with the whole school community

K-12 schools in Australia are generally at the forefront of technology use and require software that is always keeping pace with their requirements.

Commercial packages have never fitted well into K-12 organisations due to the fact they they do not cater for the whole school community and the relationships that are so critical when you deal with students, their family structures and their teaching / mentor support.

Commercial packages do not allow for the unique nature of how schools manage their assets and continually embarrass schools management on their lack of capacity to track and administer assets.

We serve some of Victoria’s largest schools and are proud that our clients refer us to other schools that find their commercial packages causes them too much work to process simple requests.

Assist is a comprehensive package offering the following to schools:

  • Overnight or ad hoc synchronization with your main schools database including current relationships
  • A sophisticated ticket management incorporating Asset control and analytic capture mechanisms.
  • User entry and tracking of their tickets and assets
  • Built in messaging to keep customers apprised any actions on their issues
  • SMS capabilities to inform students/staff when equipment is ready for collection
  • Asset management with capabilities to bulk upload and bulk change assets.
  • Fast and sophisticated search mechanisms to find information quickly
  • Consumables tracking and optional charging
  • Asset lending and tracking with automatic reminders
  • Knowledge base with diarized events to generate issues
  • Automatic Slot management built into the ticket and lending systems
  • Asset Expiry Diaries to track rollover periods
  • Acquisition tracking when purchasing equipment on behalf of students
  • Email interface to accept issues directly from your community.
  • Financial Asset management and reconciliation
  • Asset stocktake management
  • Ready for collection pages for school display boards
  • RSS Feed Generation
  • Interlaced Lending of Assets and linking back to associated tickets
  • Audio Visual bookings and tracking
  • Free Maintenance System for your maintenance crew
  • and much, much more….
Simplify the processing of simple requests
About the Assist Helpdesk Suite
Automated system that feeds off existing central systems to optimise productivity
Schools Maintenance
Streamlining the tracking and monitoring of maintenance activities around the school
Resource Manager
Easily manage bookings and activities of all facilities around the school
Contact us to discuss your requirements

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