Assist Helpdesk

Optimising the flow of managing and communicating with the whole school community

Australian Schools have unique IT requirements.

K-12 schools in Australia are generally at the forefront of use of technology and require software that is always keeping pace with their requirements.

Commercial packages have never fitted well into K-12 organisations due to the fact they they do not cater for the whole school community and the relationships that are so critical when you deal with students, their family structures and their teaching / mentor support.

Commercial packages do not allow for the unique nature of how schools manage their assets and continually embarrass schools management on their lack of capacity to track and administer assets.

We serve some of Victoria’s largest schools and our proud that our clients refer us to other schools that find their commercial packages cause them too much work to process simple requests.

Assist is a comprehensive package offering the following to schools:

  • Overnight or ad hoc synchronisation with your main schools database including current relationships
  • A sophisticated ticket management incorporating Asset control and analytic capture mechanisms
  • User entry and tracking of their tickets and assets
  • Built in messaging to keep customers apprised any actions on their issues
  • SMS capabilities to inform students/staff when equipment is ready for collection
  • Asset management with capabilities to bulk upload and bulk change assets
  • Fast and sophisticated search mechanisms to find information quickly
  • Consumables tracking and optional charging
  • Asset lending and tracking with automatic reminders
  • Knowledge base with diarised events to generate issues
  • Automatic Slot management built into the ticket and lending systems
  • Asset Expiry Diaries to track rollover periods
  • Acquisition┬átracking when purchasing equipment on behalf of students
  • Email interface to accept issues directly from your community
  • Financial Asset management and┬áreconciliation
  • Asset stocktake management
  • Ready for collection pages for school display boards
  • RSS Feed Generation
  • Interlaced Lending of Assets and linking back to associated tickets
  • Audio Visual bookings and tracking
  • Free Maintenance System for your maintenance crew
  • and much, much more….

Automated system that feeds off existing central systems to optimise productivity

Australian Schools demand integrated solutions to remain competitive
Simplyfy the processing of simple requests
Manage bookings of all facilities efficiently

Contact us to discuss your requirements

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